Shipping policy

SHIPPING POLICY

DELIVERY TIMES
Please allow 2–4 weeks from placing your order to receiving it.

That is made up of two stages:

  Dispatch    1–2 weeks   we prepare and ship your order
  In transit  1–2 weeks   the carrier delivers it to you

You'll receive a confirmation email with tracking as soon as your order is dispatched.

Due to high demand our dispatch times are currently at the longer end of that range.
October is our busiest month of the year and orders placed during it may take longer still.

Delivery times are estimates and are not guaranteed. Carrier delays, customs processing and
peak seasonal volume can extend them.

IF YOU NEED IT BY A CERTAIN DATE
If you're buying for Halloween, please order at least 5 weeks ahead. We cannot guarantee
arrival by a specific date and we are not able to offer expedited shipping.

SHIPPING COSTS
Shipping costs are calculated at checkout and shown before you pay.

TRACKING
A tracking number is emailed to you when your order ships. Tracking can take 2–5 business
days to begin updating after you receive it — this is normal and does not mean your parcel
is lost.

WHERE WE SHIP FROM
Orders are fulfilled and dispatched by our manufacturing partners overseas. Items in an
order may occasionally arrive separately at no extra cost to you.

CUSTOMS AND IMPORT DUTIES
International customers are responsible for any customs duties, import taxes or fees
charged by their country. These are not included in the price you pay us and we have no
control over them.

INCORRECT ADDRESSES
Please check your shipping address carefully at checkout. We can change an address only
before the order ships. Orders returned to us because of an incorrect address can be
reshipped at your cost.

LOST OR DELAYED PARCELS
If tracking has not updated for 10 business days, or if your order has not arrived 4 weeks
after you placed it, email support@ghostfinger.com with your order number and we'll open an
investigation with the carrier.

Questions: support@ghostfinger.com